Shipping policy

🚚 Shipping & Delivery Policy

At Lacedbyfaz, we understand that timely delivery is essential. To help you plan with confidence, we’ve outlined our shipping and processing details below so you know exactly what to expect.

⏳ Processing Times

  • Payment Confirmation: Please allow 24 hours for payment confirmation and order processing.

  • Pre-Orders: 14–21 business days (excluding weekends & holidays).

  • Lace Products: 3–5 business days.

  • Ready-to-Ship Items: Dispatched within 24–48 hours.

  • Custom Wigs / Build-A-Wig / Coloring Services: 14–21 business days due to customization.

✨ Please read each product description carefully to confirm the specific processing time for your order.

📦 Shipping Times

  • Domestic Orders (U.S.): 2–3 business days.

  • International Orders: 5–7 business days (customs may cause additional delays).

Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor your package in real time.

💻 Digital Products

For ebooks, guides, and digital downloads:

  • All digital products are delivered instantly via download after purchase.

  • No physical item will be shipped.

  • If you do not receive your download link immediately after checkout, please reach out to us so we can resend it.

🖊️ Signature Requirement

For physical products, a signature is required upon delivery to ensure safe receipt.

⚠️ Delivery Claims

  • Please double-check your shipping address before finalizing your order, as we cannot modify addresses once an order has shipped.

  • Lacedbyfaz is not responsible for lost, stolen, or missing packages that have been confirmed as “delivered” by the carrier.

  • If you believe your package is lost or stolen, we recommend filing a claim directly with the shipping carrier.

  • Refunds or credits are not issued for orders marked as delivered by the carrier.

💌 Need Assistance?

If you have questions or need further support, please contact us here lacedbyfaz.com/pages/contact/